Lazada Group - Unprofessional / irresponsible service
Deeply disappointed as i have notice my cargo misrouted to a wrong station(sungai Buloh) yesterday and I requested to make arrangement to correct the delivery appointment but yet your delivery agent refuse to comply and inform me if we not satisfy i could complaint to Lazada which i did call and report this issue and demanded this cargo to be sent to me by latest 10.15am 17th June 2017 or else i will be out from the premises, this is to avoid the chances of the cargo damages during transit as is a fragile item.Yesterday evening this cargo was in transit from Sungai Buloh to PJ office and reach the PJ station 00.15am 17th June 2017, then the cargo in transit again from PJ office back to Sungai Buloh again 08:46am 17th June 2017.
They have misrouted the cargo once, i have reported to your company hoping this will be monitor and make improvement yet this mistake is getting worst as the cargo transit back to Sungai Buloh which is a misrouted station as per inform on 16th June 2017. Your customer service team being giving lame excuses which unacceptable.
We trusted Lazada for the professional service and yet this unprofessional and repeating mistake act.regards, terence
Review about: Delivery Service.
Reason of review: Problem with delivery.