Lazada Group

I am requesting for your urgent assistance of a potential scam. I was convinced by a acquittance I met online on Bumpy to open a store account on Lazada - https://lazada.t71eg.com/#/mycenter.

The individual guided me through all the steps, in creating an account with Lazada, Binance and OKX to be able to purchase USDT and transfer to the Lazada online store, he worked really hard to gain my trust proving that he was genuine, I was reluctant but I was persuaded when he convinced me that I needed minimal funds to start with. Once my store was open the orders came in and after sometime I was unable to keep up with the orders and I had to put more funds to be able to process the orders which was all of my savings. Due to financial constraints that this caused the individual advise me I can apply to close my store once I cleared all pending orders, which I did and I requested for store closure from the Lazada customer service. The customer service agent advised me that it will take 24hours for them to process my request, they also advised me that if I receive any orders i had to clear them if not my store closure request will be cancelled.

Only after a few a Hours of them advising me this, I receive 3 bulk orders which I could not process in time. It took me14 days for me to gather the funds to be able to process all the pending orders which I did. I contacted the customer service to finalize the closure which they advised me that I was fined for late process fees and I was charged 10% of the pending amount for each day I was late which was around 5K. I understood as I was advised of this before hand.

I requested from the customer service agent for them to deduct the amount from my wallet balance which I had 37K but they declined and told me I had to pay, meaning deposit the fined amount directly on the link address which they provide. They advised me once I settle the fined amount my store will be closed and I could withdraw my funds. All of my lifes saving was in that store and the only option I had was to take a loan to pay the fines. After I paid the fine I went to withdraw some of the funds in my wallet store which was in review process with Lazada, after a few hours my withdrawal process was declined and I was advise by their customer service that due to my account being opened less than 3 months I have to pay them $3,000.00 I informed the agent that no one advised me of this fine when I applied for store closure.

I was in despair as I took a loan and had to repay it back. I went back and forth with the agent with no avail. I requested for them to offset the $3000 from my wallet balance which they declined.I pleaded with agent to put my request through the management which they accepted and told me they will get back to be. I informed them that I will be putting a scammed complaint against their company if I did not get a response from them as this was purely them scamming me and I have proof also of them not advising me of the alleged $3000 fine.

Only after a few hours I logged back on to the site to see if they have replied to my request I found that Lazada had changed their customer service platform and I could not see or access my trails of messages back and forth with their customer service agents. I submitted a new request on their new platform last week but with no avail and no response from them until now. I would be grateful and appreciate your help and assistance please.
What you just read is was 1 on the 2 emails I sent to Lazada group which they ignored. Just wanted to share my experience so no one falls in this trap.

I never knew people could stood so low to use someone just for money. There is so much that happened that I cannot share or express it here.

The only thing I can do is share part of this nightmare as a warning. Watch out