Lazada Group Reviews and Complaints | lazada.com @ Pissed Consumer

Most helpful review

New Reviewer

Jan 10, 2022 DINAH N Qsv

Unable to renew LazClub voucher.

1.0

Lazada club was unable to renew since 2mths ago, its shown errors wen we clicked to renew. we hav been try on different times, my family members are facing d same issues too. Pls find 2pg attachment. Pls upgrade ur system accordingly. Ur kind early ATTN on dis matter wil b mch appctd. TQ

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#3247397

Location

Kuala Lumpur, Kuala Lumpur

Preferred solution

Price reduction

Aug 12, 2021 PissedConsumer2768452 of Singapore, Singapore

Cancellation of order

1.0

I placed an order. Order confirmed, payment received. One week later close to delivery date got an email "Processed refund on the way. Order cancelled". Contacted Seller &;;;; Lazada. Seller claims Lazada cancelled my order. Lazada claims Seller couldn't make delivery as scheduled they cancelled my order. What right do they have to cancel my order if I am.still.okay to wait even if it is delayed. Why doesn't anyone contact me? Where is customer service in this? So unprofessional

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#2768452

Pros

Cons

Very poor unprofessional customer service

Aug 08, 2021 PissedConsumer2753653 of Quezon City, Philippines

Very rude customer service

1.0

Very rude customer service agent last May 2021 when I was trying to follow up my refund. I reported this to customer care but it seems no action was taken!!!

User's recommendation: You need to improve your customer service.

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#2753653

Location

Quezon City, Manila

New Reviewer

Jul 28, 2021 clement m Sfj of Kuching, Malaysia

Saving Few Customers

1.0

Fyi, im an angry customer. I try to be nice. I ordered, pay and seller say no stock. I ask for refund then it is in the form of Voucher. Can I request it to be refund to me in term of cash? Its something like manipulative where the seller simply advertise appealing product. Then it says no stock. when ask.for refund, the. its in term of voucher as Lazada.wants me to buy in their platform.

User's recommendation: beware on products that are expensive.

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#2719625

Loss

$180

Preferred solution

Full refund

New Reviewer

Jun 16, 2021 Lai F

Very bad services, purposely play game *** !

cheap items like RM 0.10 can deliver faster *** Expensive and important items more than RM 100 take 1 year *** *** Fuck..... My time one minute equal to one year..... I will make your business down, WATCH OUT!

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#2613651

Loss

$3000

Preferred solution

Request compensate the project loss, RM 3000. Call me I will explain to you son of the *** !

New Reviewer

Jun 09, 2021 Margaret L

Non delivery

Did not come 2 days ago. I wanted the carpet for My house. Most deliveries come no problem. I am in lockdown so I am at the house

User's recommendation: Be careful.

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#2596963

Pros

Cheap

Cons

Cancellation of refund

Loss

$47

Preferred solution

Full refund

Dec 25, 2020 PissedConsumer2351954 of Bacolod City, Philippines

Fail to deliver, incorrect address daw?

3.0

#TaglishparaOkay Courier call me at 4:30pm tapos di ko nasagot. Itxted the courier that i was driving motor kaya di ko nasagot. Courier called again at 7pm tapos sinabi ko na magkita kami dito na lugar, he said di daw kaya sa oras kasi mag reremit pa daw ang hayp! Ito matindi nag suggest ang p#t@ na aabunohan nalang daw, siya magbabayad at magkita nalang kami sa napagka sunduan na lugar at doon ko siya bayaran... Tapos Hayp na courier nato tinxt at call ko di sumasagot paasa amp... At may notif sa lazada na failed to deliver incorrect address daw. NANI? Di ko naman alam na may rules with in 12hours only kailangan mag fill up sa form para sa re-delivery.. Ayun nag chat si lazada we can no longer to deliver this f##k#n item. Block pa ako sa courier di ko na ma contact! PS: how can i get back the parcel di pa naman binalik sa seller ang item. Merry Christmas Edgar ,!, 0956630**** edgar Courier Lex Ph

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#2351954

Location

Bacolod City, Western Visayas

Dec 05, 2020 PissedConsumer2322377 of Holdenville, OK

I never recieved my order

1.4

I placed an order with a sales manager Mr. Omar Nickolas for 50 orian hcca 5000 watt dvc 2 ohm comp. 12" subwoofers. They where prices at 90$ a peice and that equals to 4500$. Now I have paid this plus 12000$ extra per your sales manager with all the in port fees and customs duty and taxes . I still have not received my order or the refund I was promised. I would like it if we could meet in the middle here. I would be happy with half of what I lost or some of what I order . My email is. sdirt84@***.com I will attach some proof also and the tracking number he gave me Look forward to your reply Shane Howard

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#2322377

Location

Holdenville, Oklahoma

New Reviewer

Nov 17, 2020 Kenneth F Ddh

No Channel For Customer Feedback / Suggestions

4.4

Tracking information contains carrier depot codes which are meaningless to the average customer, i.e. style=" Nov.18 02:03 Leave the sorting station Your parcel has left the sorting station [ CNAK ] Nov. 17 11:41 The parcel has arrived at the main sorting station. Your package has arrived at the sorting station [ CVRC ]. What does this mean and where is my parcel?? It should show the actual location to be at all meaningful and useful to the customer attempting to track their order. There should also be a company-wide suggestion / feedback channel (not chat!) for customers to convey ideas for service improvements - if Lazada is committed to same? Thank you.

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#2289367

Preferred solution

Let the company propose a solution

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Nov 14, 2020 PissedConsumer2282428 of Shah Alam, Malaysia

Asking about my order

Where is my order. Number TLMKA00210233. What is the status? If possible please cancel my order. To late.

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#2282428

Location

Shah Alam, Selangor

New Reviewer

Oct 03, 2020 Princess m Ztu

About the refund of the items i order i still did not recieve

1.0

Its been a year since i return my order in lazada bt i dd not get the refund i just got recover my gmail account

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#2206584

Service

Lazada Group Customer Care

Pros

Idiot agents craft
Business advisory

Cons

Worst online company ever
Don t respect the wishes of customers

Loss

Preferred solution

Full refund

Sep 08, 2020 PissedConsumer2158912 of Sunderland, United Kingdom

Unproffesional fat cats company

1.0

extortionate delivery charges .. i was to buy an item and to be charged 447 pesos for delivery ...for a printer ????? wow ..the fat cats are rubbing their hands .. under the current climate i find it hard to believe that you are still over charging people ..i wioll be reporting yous to trade commission regarding my issues..none

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#2158912

Location

Sunderland, England

New Reviewer

Jul 07, 2020 Shane H Iev

Undelivered order

2.5

I order 5 orian subwoofers from the lazada group from Mr omar nicholas for 450$ .The shipping department messed up the order and sent me 50 orian subwoofers now the order costs me 4500$. I have made 8611.50 in payment to omar to the account that he provides me...

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#2039390

Service

Lazada Group Shipping Service

Pros

Love the priceing
Love the pricing

Cons

I dont have until now with undelivered order
I didnt have any till now with this order being undelivered

Loss

$8612

Preferred solution

Deliver product or service ordered

New Reviewer

Jun 13, 2020 Vins T

Goods ordered but not delivered !

1.0

I made online purchase on the 1/6/20 at 2.26am to buy Sony Xbr65A8G, (65 Android TV) at S$553.95, supposed to deliver from.8/6 to 11/6, but till now, never deliver and not a single text nor calls from the supplier's name called something like Gadgets. Kindly call me at 9761-**** to verify this item not delivered to my place. My email address is vins2305@***.com. Thank you (urgent)

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#1985708

Preferred solution

Deliver product or service ordered

New Reviewer

Jun 08, 2020 Ahamad F

Information

I need help.my order no comeing.So how to get my order.plz can u give me cont. Namber

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#1974450

Preferred solution

Deliver product or service ordered

May 29, 2020 PissedConsumer1954787 of Central, Hong Kong

Hamleys of London opportunities and Lazada

Dear Sir, Madam, We are very interested in exploring opportunities between Hamleys and Lazada. Hamleys is one of the most famous heritage brands in toys retail- established in the UK in 1760 we are one of the most recognised names in the UK toy retail environment,...

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#1954787

Location

Central, Central And Western District

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Price Affordability	2/5
Discounts and Special Offers	2/5
Website	2/5
Diversity of Products or Services	2/5
Product or Service Quality	2/5

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