W Hock N

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Return

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Refund/Return Policy: Despite promised free returns, I was unable to get a refund or return my purchases.

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Preferred solution: Full refund

Hendrik B Vyx

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| map-marker Utrecht, Utrecht

Refund reject without reason.

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Contains 1 confidential file for company representatives

I bought a mobile air conditioner from Hailang via Lazada.

The device did not work properly and as stated on their site, it leaked a lot of water.

I had the right to return it within 30 days, plus there was a one-year warranty period.

I have it neatly packaged again in the original packaging within 14 days.

It was refused by Hailang, and no guarantee.

Now the device is gone, and I havent gotten my money back.

Different times i was connect customer care, many emails i ot from there, After i ask for a update, i got a mail back Your concern related to this email is already Closed

Customer care from Lazada turns out to be seller care.

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Loss:
$175
Cons:
  • Thhere is not a customer care

Preferred solution: Full refund

SUNNY L Prh

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SELLER ACCOUNT INACTIVATION AND NEED TO RESUME

Lazada Group - SELLER ACCOUNT INACTIVATION AND NEED TO RESUME
Lazada Group - SELLER ACCOUNT INACTIVATION AND NEED TO RESUME - Image 2
Lazada Group - SELLER ACCOUNT INACTIVATION AND NEED TO RESUME - Image 3
Lazada Group - SELLER ACCOUNT INACTIVATION AND NEED TO RESUME - Image 4

My seller account has been deactivated for almost two months without any proper reasons. It happened all of a sudden and I have been issuing cases with your seller support team and following up bi-daily.

The team is actually giving me zero solution/feedback on this issue. I am really frustrated about it.

Can anyone assist with it as soon as possible? I hope I can get proper answers accordingly!

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Loss:
$500

Preferred solution: seller account reactivation

KRISHNAMONI S

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Verified Buyer
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My order sent wrong address

Contains 1 confidential file for company representatives

Actually, my address is 09/134, but the delivery partner sent it to 12/134. So, please ask your partner to resend it to my address. Thank you.

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Preferred solution: Deliver product or service ordered

Mahnoor Gst

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Verified Buyer
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| map-marker Manila, Manila

Many of sellers here are fraud I order kitchen cabinet and I pay cash but the item delivered is facemask and I request for return refund but the lazada reviewer has rejected and my payment lost

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Lazada Group - Many of sellers here are fraud I order kitchen cabinet and I pay cash but...
Contains 1 confidential file for company representatives

According to the apps all costumers is secure and have money back if the item is wrong but sadenly will rejected so this platform no assurance for security.

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Bruce J Ple

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Verified Reviewer

Your organisation is an absolute JOKE!!! I AM UNABLE TO CONTACT YOU VIA EMAIL, I HAVE A VERY MAJOR PROBLEM BUT YOU DONOT ALOW ME TO CONTACT YOUR DISGUSTING ORGANISATION!! YES I DO NOT SPEAK THAI BUT I

No one replies to my concerns. It's all blah blah from Lazada!

Nothing gets done! Don't touch Lazada!

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Preferred solution: Give me an opportunity to activate my wallet!!!!!

1 comment
Guest

Same here. I got a package delivered that contains a stone instead of a laptop.

They rejected the refund request without explaining the reason, and without even talking to me.

Absolutely no way to contact them, no email, can't even get through live chat. They operate in a completely unethical and arguably illegal way.

Courtnee Wxo

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Verified Buyer
| map-marker Saint Petersburg, Sankt-Peterburg

It says my account is locked

Contains 1 confidential file for company representatives

I. I'm going to Thailand and I would like to use your services there.

I have installed an app, however, when I'm trying to log in via Google account, appears a sign "You account is locked due to security reasons". Please unlock my account.

Vechernikov@***.com

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Liew C Akd

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Verified Reviewer

Bad service no money guarantee back

I buy items on Lazada. The seller sent the wrong items.

I chatted with the seller, but they didn't want to reply.

I called Lazada's customer care, and they asked me to do this and that. In the end, Lazada and the seller seemed like scammers; my money couldn't be returned.

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Loss:
$400

Preferred solution: Full refund

ErosAndrea B

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Verified Reviewer

My order at Lazada

Good morning, I have already informed you that I placed an order with Lazada no. 803269****72089 about twenty days ago and that I have not received the product that I have already paid for.

I kindly ask you to ask Lazada for shipping or refunding the money. Best regards

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Loss:
$22

Preferred solution: Deliver product or service ordered

Cherylyn L

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Beware don’t buy from Lazada

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Customer service really sucks they dont care about the customer pure scammers they take your money but no delivery. They should automatically refund my money back.

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Loss:
$450

Preferred solution: Full refund

User's recommendation: Don’t buy

Felizardo V

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Verified Reviewer
| map-marker Marikina City, Manila

Support Team doesn't understand how to resolve my issues for the defective product Ii purchased

I purchased a second hand Fujitsu Icpre 3 with 1 year insurance warranty, but both the Seller and Lazada denied all my requests to issue refund for the defective Laptop. I informed them on April 4 and asked them to reopen the return button because it was already disabled.

I received the product on April 2 and it's within the 7 days return policy., but they denied my request. The Lazada Customer Care asked me to request Invoice from the Seller so they can process the refund, but the Seller denied my request.

I informed Lazada about this consistently and on May 4 they reopened the return button but I can't proceed because the confirm button is diaabled. I was asked both by the Seller and Lazada yo return the Laptop on my own cost, This is extremely a terrible expensive from Lazada.

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User's recommendation: Make sure not to rely on positive reviews because it's just a trap. Visit the sellers store or website to check their credentials

Stephen C Ujn

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Verified Reviewer

Contact Lazada Customer Help/Support

I want to buy an item from Lazada. I clicked BUY NOW on their site.

That took me to Registration. I gave my email address and a strong password. It did not like my passeord so i tried to register my phone number. Yes, I received a code by email.

I entered the code and appear to be a Lazada customer but it still does not like my password. Who do I call? Who do I email?

The unhelpful Help tells me to enter an order number, but I have not ordered yet. HELP

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Cons:
  • Help desk

Preferred solution: Help with registration.

TONG W Jpu

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Lazada paylater

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Lazada Group - Lazada paylater

Lazada banyak besar company tidak tahu customer lulus atau tidak lulus apply paylater kah? kasih saya apply tapi scan MyKad tak sampai 5 saat reject kata lain tahun mohon lagi, main-mainkahb? tidak dapat paylater saya tak apa,tapi panggil saya scan ic lima saat reject lagi lain tahun apply lagi,Lazada siang-siang sudah tahu saya tak lulus

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Pros:
  • Yang lebih baik dari sebelumnya
Cons:
  • Buang masa
  • 5 saat boleh terus reject
  • Awal -awal sudah tahu saya tak dapat paylater

Preferred solution: tolong hormat dan jangan buang masa semua

User's recommendation: Jangan buat lebih kerja dan buang masa

Auctions and Marketplaces Expert Talks

How to Save Money and Shop Wisely

How to Save Money and Shop Wisely

Jun 11, 2021

A shopping expert, Trae Bodge shares smart shopping tips on how to enjoy safe shopping online, find the best deals and sales and shop wisely without spending more.

Read full article
Trae Bodge
Trae Bodge

Trae Bodge is a shopping expert with 10 years of experience. True runs a platfrom called Truetrae.com where she shares money-saving tips with consumers.

BERNABE V Dwq

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Verified Reviewer

My money on gcash was scammed by Lazada scammer

I received a link from gcash,and they said to login the gcash website,and then when I follow, what they said the link and I was login to the gcash website,they sent an otp,and when I was type my otp,I followed type my mpin,and I was nat able to login because my mpin is wrong,and I was tried to type my mpin 4times,and when I was awared a message on my sms when I have seen the message and I was read, they said that I have paid on lazada 1st 100.00 2nd 500.00 3rd500.00 4rth360.00 and the question why I made paid? that I have no anything purchase on lazada? the one thing that I have done I was login my gcash account only

View full review
Loss:
$1460
Cons:
  • Scammer
1 comment
lazadaph

Hi BERNABE V Dwq, we do understand your concern. We highly advised to change your password.

Since it was via Gcash, we suggest contacting Gcash regarding this. We would also like to remind you that we have disclaimers in Lazada App and website that doesn't allow payment transactions outside Lazada. For more questions and updates, you may reach us via our Contact Us page at https://***/helpcenter/.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker San Jose Del Monte, Province Of Bulacan

Received cellphone holder instead of cat food

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Lazada Group - Received cellphone holder instead of cat food
Lazada Group - Received cellphone holder instead of cat food - Image 2
Lazada Group - Received cellphone holder instead of cat food - Image 3
Lazada Group - Received cellphone holder instead of cat food - Image 4
Contains 3 confidential files for company representatives

I received a cellphone holder instead of my cat food. I waited several days for this cat food.

But instead I got a stupid cellphone holder like I said. I paid the item because I thought it was my wifes connector to the tv. Then I seen delivered on my the cat food but I received no such item. The seller excell clock is a scammer on lazada.

I reported it but instead of lazada giving my now. They want me to do return and it takes up to seven days.

View full review

User's recommendation: Dont buy lazada to many scammers

DINAH N Qsv

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Verified Buyer
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Verified Reviewer
| map-marker Kuala Lumpur, Kuala Lumpur

Unable to renew LazClub voucher.

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Contains 2 confidential files for company representatives

Lazada club was unable to renew since 2mths ago, its shown errors wen we clicked to renew. we hav been try on different times, my family members are facing d same issues too.

Pls find 2pg attachment.

Pls upgrade ur system accordingly.

Ur kind early ATTN on dis matter wil b mch appctd. TQ

View full review

Preferred solution: Price reduction

About

Related Companies

Alibaba Group, Aliexpress, Lazada Malaysia, Lazada Philippines, MoneyGram

Summary

Lazada Group is a private eCommerce company which specializes in online shopping. It was founded by Rocket Internet in 2011. The headquarters is based in Singapore. Lazada Group operates in Southeast Asia including the Philippines, Malaysia, Thailand, Indonesia, and Vietnam. The company offers marketplace for third-party retailers, so they can sell their products using Lazada Group websites. Customers get access to marketing campaigns and category experts without any maintenance or listing fees. The marketplace is also available from mobile devices. It supports multiple payment options. There are offices in the United Kingdom, Korea, Russia, and Hong Kong. To start selling though Lazada Group, a personal account at marketplace is required.

Lazada Group reviews and complaints

Lazada Group is ranked 167 out of 886 in Auctions and Marketplaces category

Area Served

Asia, Worldwide

Payment Methods

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