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I've bought a guitar from a company thru Lazada on Sep 12.

GDEX received the package from the seller on Sep 14.

GDEX 1st attempt to send the package and due to no one at home, they leave a note (this is normal).

Things started out to be not normal.

I call GDEX to make arrangement to deliver the package on Sep 12 (Sat) and the GDEX Cheras acknowledge and agree. I tried to call GDEX Cheras on Sep 11 and Sep 12 but no one pickup my call.

When I call GDEX HQ Sep 12, they too tried to call GDEX Cheras but cannot get thru. The package doesn't arrive on Sep 12.

I contacted the seller and she managed to contacted GDEX to send the package to my office but GDEX still doesn't send the package 2 business day.

No one from GDEX call me at all and GDEX e-tracker not reliable at all. It shows wrong information.

I also get to know all items sell by Lazada must use GDEX courier service.

Due to extremely poor GDEX services, I would advise everyone not to buy anything from Lazada.

Reason of review: Problem with delivery.

Preferred solution: Price reduction.

Lazada Group Cons: Delivery service by gdex.

Location: Kuala Lumpur, Kuala Lumpur

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Kyia Mpy

GDex big time sucks ! Never in my life experiencing my item got misroute . Now i had to wait more 2-3 or could be 4 day to get my item

Guest

GDex SUCKS

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