Manufacturer: Lazada Group Category: Customer Care Clear all filters (7 of 43781 reviews match)
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I called customer service and they said it would be reversed within 5-45 banking days. It's been almost 3 months and no amount was reversed. Followed them up countless of times but they only give you false assurances and promises. Their customer service agents were...
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#1096659 by anonymous
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duplicate order, 18 july 2017, yes but no reply, order# 325151857, reason: wala koryente sa bohol kanina kaya hindi nkareply ang misis ko ng cancel, nabasa nya msage after xa nkacharge sa generator ng kapitbahay,. accidentally naprocess yung transaction na d ko alam...
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#1075776 by anonymous
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Called the customer service again and again and each time, they repeatedly told me they can't do anything about it. Finally, after MANY calls>> situation was brought up to the manager and I thought he will handle my situation properly because this was clearly an...
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1.0
#997729 by anonymous
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time line of events: 13/12/16: lazada livechat representative (colleague A) promises to coordinate and expedite order delivery before stipulated date 13/12/16: purchases made with lazada 15/12/16: lazada customer service advocate 1 (colleague B) denies any commitment...
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1.0
#974174 by dave90210
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Having interacted with as many as 5-7 customer representatives, they have acknowledged to refund the money as evidenced from the emails exchanged, and one staff of Hellopay showed me proof that they have transferred the refund into my bank account, but it turned out...
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#935862 by anonymous
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Worst experience with lazada 1. Cheating the collection of your merchant. 2. your staff doesn't care about the merchant .
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Anonymous
Anonymous

Cheating what collection? We are lazada merchant as well, we feel very suffer as well selling in lazada. All the rules all is protect to themselves and customers, merchant is ...

#859517 by anonymous
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I order sjcam m10+ but they send me sjcam m10 only so i return and wait for the correct item hopefully but the send me again same model sjcam m10 and i contact customer support and they said just send the item huh no reaction for this item they send a second time i...
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2.3
Lazada Group San Mateo, Rizal
#817501 by gorres.jovert
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