Lazada Group
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Lazada Group Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lazada Group has 1.8 star rating based on 95 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Business advisory, Delivery, Idiot agents craft.
Cons: Unhelpful customer service, Very poor unprofessional customer service, Item not received.Recent recommendations regarding this business are as follows: "Don’t buy", "Jangan buat lebih kerja dan buang masa", "Dont buy lazada to many scammers", "You need to improve your customer service.", "beware on products that are expensive".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lazada Group has 1.8 star rating based on 95 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Business advisory, Delivery, Idiot agents craft.
Cons: Unhelpful customer service, Very poor unprofessional customer service, Item not received.Recent recommendations regarding this business are as follows: "Don’t buy", "Jangan buat lebih kerja dan buang masa", "Dont buy lazada to many scammers", "You need to improve your customer service.", "beware on products that are expensive".
Most users ask Lazada Group for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Lazada Group Reviews
"No Channel For Customer Feedback / Suggestions"
Tracking information contains carrier depot codes which are meaningless to the average customer, i.e. style=" Nov.18 02:03 Leave the sorting station Your...
"Beware don’t buy from Lazada"
Customer service really sucks they dont care about the customer pure scammers they take your money but no delivery. They should automatically refund my money...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My order at Lazada
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Beware don’t buy from Lazada
Preferred solution: Full refund
User's recommendation: Don’t buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Contact Lazada Customer Help/Support
- Help desk
Preferred solution: Help with registration.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Lazada paylater
- Yang lebih baik dari sebelumnya
- Awal -awal sudah tahu saya tak dapat paylater
- 5 saat boleh terus reject
- Buang masa
Preferred solution: tolong hormat dan jangan buang masa semua
User's recommendation: Jangan buat lebih kerja dan buang masa
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My money on gcash was scammed by Lazada scammer
I received a link from gcash,and they said to login the gcash website,and then when I follow, what they said the link and I was login to the gcash website,they sent an otp,and when I was type my otp,I followed type my mpin,and I was nat able to login because my mpin is wrong,and I was tried to type my mpin 4times,and when I was awared a message on my sms when I have seen the message and I was read, they said that I have paid on lazada 1st 100.00 2nd 500.00 3rd500.00 4rth360.00 and the question why I made paid? that I have no anything purchase on lazada? the one thing that I have done I was login my gcash account only
- Scammer
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
San Jose Del Monte, Province Of Bulacan
Received cellphone holder instead of cat food
User's recommendation: Dont buy lazada to many scammers
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kuala Lumpur, Kuala Lumpur
Unable to renew LazClub voucher.
Preferred solution: Price reduction
Cancellation of order
- Nil
- Very poor unprofessional customer service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Saving Few Customers
Preferred solution: Full refund
User's recommendation: beware on products that are expensive
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Holdenville, Oklahoma
I never recieved my order
Quezon City, Manila
Very rude customer service
User's recommendation: You need to improve your customer service.
Seller lang po yata yan maam. Walang gagawing action si lazada dyan. Basura sila eh
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Undelivered order
I order 5 orian subwoofers from the lazada group from Mr omar nicholas for 450$ .The shipping department messed up the order and sent me 50 orian subwoofers now the order costs me 4500$. I have made 8611.50 in payment to omar to the account that he provides me UlaColon@***.com Now that's almost twice of the original amount.
And he says that customs open up the order and they found an additional 20 Subwoofer in the the order and demands 1500$ more mine unsure if there is even a really order because customs told me it was a scam and the tracking information that was provided by omar nicholas does not show any thing I want to be refunded or have the order delivered to me and some reassurance that this is a really order would be nice.
I dont see how it's my fault that the shipping company mess up the order and that I should be the one who pays for the mix up I have sent over the original amount witch is 90$ apiece this is crazy and the order was put in two months ago
My email is Sdirt84@***.com
My member I.D.is. us137442****mazn
- Love the pricing
- Love the priceing
- I didnt have any till now with this order being undelivered
- I dont have until now with undelivered order
Preferred solution: Deliver product or service ordered
No Channel For Customer Feedback / Suggestions
Preferred solution: Let the company propose a solution
Auctions and Marketplaces Expert Talks
How to Save Money and Shop Wisely
A shopping expert, Trae Bodge shares smart shopping tips on how to enjoy safe shopping online, find the best deals and sales and shop wisely without spending more.
Trae Bodge is a shopping expert with 10 years of experience. True runs a platfrom called Truetrae.com where she shares money-saving tips with consumers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Very bad services, purposely play game *** !
cheap items like RM 0.10 can deliver faster *** Expensive and important items more than RM 100 take 1 year *** *** Fuck..... My time one minute equal to one year..... I will make your business down, WATCH OUT!
Preferred solution: Request compensate the project loss, RM 3000. Call me I will explain to you son of the *** !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Non delivery
- Cheap
- Cancellation of refund
Preferred solution: Full refund
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund on Return
- Nil
- Proceed of refund for return
Preferred solution: Apology
User's recommendation: Dont Buy from Lazada
mali po ang item na binigay sa akin, yung LED watch na free hindi po gumagana. ang order ko 8 gig na SD card, ang binigay po sa akin 2 gig lang po.
mapapalitan pa po ba ang order ko?
order number 298115****46024 at tracking number SO010201****. thanks po sana po mapalitan ang items ko TY po god bless
About
, , , ,
Lazada Group is a private eCommerce company which specializes in online shopping. It was founded by Rocket Internet in 2011. The headquarters is based in Singapore. Lazada Group operates in Southeast Asia including the Philippines, Malaysia, Thailand, Indonesia, and Vietnam. The company offers marketplace for third-party retailers, so they can sell their products using Lazada Group websites. Customers get access to marketing campaigns and category experts without any maintenance or listing fees. The marketplace is also available from mobile devices. It supports multiple payment options. There are offices in the United Kingdom, Korea, Russia, and Hong Kong. To start selling though Lazada Group, a personal account at marketplace is required.
Lazada Group is ranked 155 out of 676 in Auctions and Marketplaces category
Asia, Worldwide
Brands Related to Lazada Group
Aliexpress
“Order number 817162****553072 We paid $450.92 for tablets purchased from in July. When we received it at...“
Lazada Malaysia
“clicked cancel 5 min after i placed order. requested seller to help to cancel it. seller read msg but...“
Lazada Philippines
“I will cancel my order because i dont have some money to pay my order and i have some problem about my...“
MoneyGram
“Me new user but my experience gd my give my family account number name and bank routing number but why...“
Companies Similar to Lazada Group
Shopee Malaysia
“Kerana ingin buat aduan..penjual tidak mahu bertanggungjawab..diatas kerosakan barang yang dibeli...“
Shopee Philippines
“I need a refund for an item that is incorrect. Directly chatting with the seller but no response. Since...“
Shein Philippines
“Delay parcel. Can I book grab for my parcel since I need it today help me please. I need it for my...“
Lazada Philippines
“I will cancel my order because i dont have some money to pay my order and i have some problem about my...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hi BERNABE V Dwq, we do understand your concern. We highly advised to change your password.
Since it was via Gcash, we suggest contacting Gcash regarding this. We would also like to remind you that we have disclaimers in Lazada App and website that doesn't allow payment transactions outside Lazada. For more questions and updates, you may reach us via our Contact Us page at https://***/helpcenter/.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!